FAQ

ORDERS

  • I just placed an order with Ottemis, what’s next?

As soon as your order has been placed you will receive an order confirmation via e-mail. Once the order has been shipped from our warehouse you will receive an e-mail with tracking details. If you didn't receive an e-mail please check your spam folder. 

  • Can I cancel/change my order?

Once orders have been placed, our warehouse tema works extremely quickly to ensure all orders are processed and packed to you. Given that, we are unfortunately unable to modify or cancel orders once they have been placed.


SHIPPING

  • When will my order ship?

Every order is processed within 1-2 business day after placing it.

  • How long does it take for my order to be delivered?

Once the order is dispatched delivery times varies from one region to another. 2-3 days for express shipping and 5-8 days for standard shipping. Please note that delivery times can differ on busy periods or some locations worldwide.

  • How do I track my order?

Once your order is dispatched we will send you an e-mail with a tracking link.

  • From which country do you ship Ottemis?

Our pieces are shipped from our warehouse in Spain.

  • What are the shipping costs?

Shipping costs will be added at the checkout and may vary from country to country. Prices are added to the order during the checkout process. Click here


PAYMENT

  • What payment methods do you accept?

Paypal, Visa, Mastercard and Amex

  • Can I pay with Paypal?

We do accept Paypal.

  • Can I pay in my preferred currency?

We accept USD, EURO, CAD, GBP AND AUD.


TAXES AND DUTIES

  • Will I be charged customs and duties?

Please note that we unfortunately do not have any control charges for customs and duties and cannot advise you these cost in advance of your purchase.

  • Are taxes included in the price?

Yes, they are.


SWIMSUITS

  • Where is Ottemis manufactured?

Proudly manufactured in Indonesia.

  • What is the composition of the fabric?

All of our fabrics are approved by OEKO TEX, eco-friendly recycled fabrics made from recycled plastic bottles. We ensure that these fabrics are free from polyester, free from micro plastics that impact the sea for a commitment to a lower environmental impact.

  • Are the swimsuits ethically manufactured?

We have personally ensured there are ethics in both manufacturing and fabric sourcing by personally meeting our manufacturers in Bali, Indonesia as well as ensured fair wages and health insurance are covered by all employees.

  • What if my order arrives damaged or faulty?

Oh no! We're sorry about that and we will be happy to assist you. Please take a picture of the damaged piece and send it to hello@ottemis.com After 30 days from your order being placed, any damages to your suit are considered wear and tear and will not incur in a refund.


SIZING

  • What is your size range?

Every body is included in Ottemis swimsuits and our size range goes from XS to 3XL. If you're unable to find your size please message us at hello@ottemis.com

  • I’m not sure which size to buy, how can I know it?

Every product page comes with a descriptive size guide or please see our interactive size guide here or message us for assistance at hello@ottemis.com


RETURNS

  • How do I start a return or exchange?

Please send an e-mail to hello@ottemis.com with your order number and your name to start a return. 

  • What is your return policy?

Returns are accepted within 30 days of the order being placed in its original condition and tags. We are pleased to offer returns for store credit or refunds with the shipping label covered by the customer. If your refund is accepted, a 10€ / 15$ restock fee will be deducted from your return amount. 

We reserve the right to refuse a return if the conditions are not met. 

  • Can I exchange a suit for another size?

We are pleased to offer returns for store credit or refunds with the shipping label covered by the customer.

  • Can I return a sale item?

Sale items are considered final sale and cannot be refunded. 

  • Do you provide refunds for returning items?

Returns are accepted within 30 days of the order being placed in its original condition and tags.